If you’re unsure where to make your payment, have any issues relating to your loan payment or just have a general question, please give us a call or send us an e-mail:
Toll Free Phone: 855-644-0443
(Monday-Friday 9am – 5pm ET)
Email: LoanServicing@phmloans.com
Common Questions
Where do I send my payment?
Please send your monthly payment standard mail or pay through our secure online portal powered by Bank of America.
Standard Mail (Please include your loan number and payment coupon if available):
PHM Loan Servicing
PO Box 222503
Chantilly, VA 20153
Online Payment (Please have your loan number and payment amount available):
I received a letter in the mail about making payments to a different company – why?
Prosperity partners with industry leading loan servicers who specialize in the collection and processing of mortgage and tax payments. Most of our loans are not serviced long term by Prosperity but transferred to fully vetted third parties who will take over the servicing of your loan. Please refer to the letters you received for information on how to contact your new servicer. As always, please contact the Prosperity Loan Servicing Department should you have any questions.