Payments
For instructions on where to make payments and for general inquiries, please refer to your first payment letter/coupon or the table below.
| If your loan # begins with: | 100XXXXXXX | 72XXXXXXXX |
|---|---|---|
| Standard Mail (Please include your loan number and payment coupon if available): |
PHM Loan Servicing PO Box 222503 Chantilly, VA 20153 |
PHM Loan Servicing PO Box 105178 Atlanta, GA 30348-5178 |
| Online Payment: | Payment Portal for loan # begin with 100XXXXXXX | Payment Portal for loan # begin with 72XXXXXXXX |
| General Questions (Monday-Friday 9am – 5pm ET): |
855-644-0443 LoanServicing@phmloans.com |
855-218-6399 Support@myphmservicing.com |
Common Question
I received a letter in the mail about making payments to a different company – why?
Prosperity partners with industry leading loan servicers who specialize in the collection and processing of mortgage and tax payments. Most of our loans are not serviced long term by Prosperity but transferred to fully vetted third parties who will take over the servicing of your loan. Please refer to the letters you received for information on how to contact your new servicer. As always, please contact the Prosperity Loan Servicing Department should you have any questions.